Shipping policy
Napelle Shipping Policy
We offer FREE shipping on all orders.
Processing Time
Orders are typically processed within 1–3 business days after purchase. Once your order has been processed, it will be prepared for shipment.
Delivery Time
Estimated delivery time is 5–10 business days after your order ships.
Please note:
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Delivery times are estimates and may vary depending on your location, carrier conditions, or seasonal demand.
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Business days do not include weekends or holidays.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear after shipment.
Shipping Locations
We currently ship to addresses within the United States, United Kingdom, Canada, Australia.
Delays
While most orders arrive within the estimated timeframe, occasional delays may occur due to factors outside our control (such as carrier delays or high shipping volume). We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Questions?
If you have questions about your order or shipping status, contact us at:
+1 (800) 346-0993